Complete refunds or returns must be made within the first 3 days of purchase. We do not accept refunds or returns after 3 days unless the item has been damaged during the shipment process. These refund requests must be reviewed and sent within 5 days of receiving the order. Our policy for store credit and exchanges last 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you store credit or exchanges. If an item has already been shipped by the time a customer makes an inquiry the item cannot be returned until the customer returns the item to the company.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For any refunds or exchanges due to damages from shipping we require a minimum of three photos from multiple angles or a 30 second video clearly showing the damage that has been done during shipment. This must be completed within 5 days of the customer receiving the order. Please email with images or a video to email@example.com within the next 5 days for us to review your request. If your request has been reviewed and deemed damaged from shipment we will refund you or send an exchange once we have received the damaged product. We do not accept refunds or exchanges for any other damage reasons.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards.
- Downloadable software products.
- Some health and personal care items.
- Memberships (*cancellation must be sent by midnight the day before billing.)
To complete your return, we require a receipt or proof of purchase confirmation number and customer order name. Tha1st.com may require photos of product damage.
Please do not send your purchase back to the manufacturer. Only send it to the business address below.
There are certain situations where only partial refunds are granted (if applicable) in the form of Store Credit.
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Subscription / membership Items (if applicable)
Unfortunately we do not refund Subscription Service payments or Membership Service payments since the service has already been performed by the payment date. All cancellations must be sent to email@example.com by midnight before the billing date. Please refer to our Memberships rewards & Contact us pages for instructions.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
600 17th Street Suite 2800 - South Denver, CO 80202-5428
*All damaged items are complimentarily covered once per item for all members that are within their loyalty for warranty period. Refunds / Exchanges for damaged products will refer to the standard policy once a membership has been cancelled.*
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
To return your product, you should mail your product to: 600 17th Street Suite 2800 - South Denver, CO 80202-5428
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping on the order will be included in your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our Return policy is subject to changes at any time. Please refer to our return policy often for any changes that have/ will occur. Tha1st.com is not liable to send notice of changes made on our refund policy since it is available and publicly posted for all customers.